After your payment clears, we transfer the domain to your account through a registrar push or standard transfer. You’ll receive instructions and, where relevant, an authorisation/EPP code.
2. When you’ll receive your domain
Most transfers are completed within 24–48 hours. Some transfers between registrars can take longer due to registrar rules; we’ll keep you updated if so.
3. Refund eligibility
If we are unable to deliver a domain you paid for, you are entitled to a full refund. Refund requests for delivery failures should be made within a reasonable time of purchase.
4. Non-refundable situations
Once a domain has been successfully transferred to you, the sale is final and non-refundable, as ownership has changed hands. Buyer’s remorse is not grounds for a refund.
5. How to request a refund
To request a refund, contact us with your order number and details. Approved refunds are issued to your original payment method.
6. Escrow option
For higher-value domains, we recommend or may require an escrow service, which holds funds until the transfer is verified — protecting both buyer and seller.
7. Contact
Questions about a transfer or refund? Reach us through the Contact page.